WASHINGTON - Airline passengers looking for protection against being stranded for hours on tarmacs shouldn't count on help from a federal task force that's been wrestling with the problem for nearly a year.
The tarmac task force, as it is informally known, was expected to vote Wednesday on guidelines for airlines and airports on how to craft their own contingency plans for dealing with lengthy tarmac delays. But the task force recommends leaving it up to airlines and airports whether they follow the guidelines or ignore them.
The task force wasn't even able agree on what constitutes a "lengthy delay" - one hour, two hours or 10 hours.
Kate Hanni, a task force member and passenger rights advocate, said Tuesday there is nothing in the draft document that requires airlines or airports to provide additional services for passengers stranded aboard airplanes going nowhere.
The report "is a set of best practices, but there's nothing enforceable where a passenger can say, 'I won't be held up for more than three hours or five hours or eight hours, or without a glass of water or a sandwich,'" said Hanni, founder of the Coalition for an Airline Passengers' Bill of Rights.
"We were hoping at a bare minimum to come out of this task force with a definition of what is an extensive on-ground delay," Hanni said, but that didn't happened because the airline industry "doesn't want anything that is remotely enforceable."
A draft of the task force report recommends that:
The Transportation Department's inspector general last fall recommended setting a limit for how long airlines can force passengers to wait on planes that have been delayed taking off.
The 36-member task force was created in December by Transportation Secretary Mary Peters to develop model plans for airlines and airports after several incidents in which passengers were stuck for hours before their flight took off or before they were allowed to get off the plane.
Task force members said it quickly became apparent that the group - dominated by airline industry and airport representatives - would be unable to come up with a model plan acceptable to a majority of members.
"The airlines don't want it, and the airports - several of them major airports - believe they already have plans" to deal with passengers stuck aboard aircraft, said task force member Paul Ruden, a senior vice president at the American Society of Travel Agents.
Ruden said his main objection is that the task force does not ask Peters to require airlines and airports to develop contingency plans.
"I had hoped we would do more," Ruden said, adding that the recommendations might still be of use to smaller airports and airlines.
The Air Transport Association, the trade association for the airline industry, said the task force achieved its objective and some of its recommendations are already being adopted by the industry.
"The success of the task force clearly demonstrates that not every problem requires a new law or regulation, especially when it comes to operational and customer-service issues," Elizabeth Merida, a spokeswoman for the association, said in a statement.
Posted in Top-stories on Tuesday, November 11, 2008 11:00 pm | Tags: Nation, Government, Airlines, Travel, Air Transport Association, Tourism, Flight Delays, Cancellations
© Copyright 2009, rapidcityjournal.com, 507 Main Street Rapid City, SD | Terms of Service and Privacy Policy