Dear Jim and Dick Cabela,
Thank you for sticking with your plans to build a Cabela's
here in Rapid City. As founders of Cabela's, you have had to defend
your company against attacks from those who opposed the progress
represented by your store and its related development.
Sure, we all would be more excited if Rapid City gave Boeing
the land and nice incentive package to build a high-tech
manufacturing plant that would employ thousands and pay every
employee sixty grand a year. But that's unlikely in any event, and
Cabela's is a suitable substitute that fits the character of our
community and its prime source of revenue.
We argued locally about the amount of sales tax revenue your
development would create. Will it be $4 million, and even if it is,
how much of that amount will be from new sale? Only time will
answer the debate, but the evidence we have seen seems to show it's
worth the chance. Economic development incentive packages, like any
business venture, require risk-taking. If Rapid City did not have a
buyer lined up for that land, it makes economic sense to start
generating revenue with a project that will most likely be
successful, as Cabela's stores have been across the country.
We also argued about wages. Some opponents of the project said
we don't need more low-paying service jobs in Rapid City. Rapid
City's unemployment rate stands at 3 percent, which is basically
full employment. If Cabela's wants the best workers, won't you need
to offer better wages and benefit packages to lure workers away
from other businesses? If current Rapid City employers want to keep
their best employees, they will need to take steps to make those
jobs more attractive. If they don't, they place themselves in
peril, just as you would if you hired the cheapest labor available.
We can see this happening in Gillette, Wyo., where fast food joints
are paying upward of $12 an hour to people who make tacos and
cheeseburgers.
Outside of what appear to be clear economic reasons to support
the Cabela's development, sportsmen have selfish reasons as well.
Cabela's is a great store.
My bride rarely shops aimlessly, and I never wander around
stores looking for things to buy. Except at Cabela's. We plan our
travel to Denver, Sioux Falls, and the East Coast with scheduled
stops at your stores. You stock quality merchandise in beautiful
buildings staffed by knowledgeable employees who can answer
questions and who seem like they actually want to help. That's a
refreshing change from the trend in customer service these days. I
hope your new Rapid City store delivers that important lesson to
local merchants who are concerned about Cabela's impact on their
businesses.
It's your job to make money, but you know that locally owned
stores and franchises can thrive in the Wal-Mart era, but only if
they offer something big stores like yours cannot. Businesses need
to make customers feel welcome. They must make customers know they
are wanted. Businesses are required to treat every customer like
their only one, and stores need to know their products better than
anyone else. People will pay more for that kind of service and
expertise. But go into a store where employees are surly and
unhelpful, and it won't take long before you will start going
elsewhere. But that's the thing about Cabela's stores and part of
the reason you have been so successful. Cabela's stores operate
like local mom-and-pop shops, and you should be congratulated for
creating that kind of culture. Your stores also serve the best
roast elk sandwiches, and I can't wait to have one during a lunch
break sometime in the next year or so.
So, thank you again for not allowing our sometimes-ingrained
South Dakota negativity keep you from building your store in Rapid.
And keep an elk sandwich warm for me.
Steve Buchholz lives in Rapid City. Reach him at
sportsmans.life@yahoo.com.